Consider what strategies you could implement to help Tye improve his levels of customer service. Discuss with your team these strategies and seek their advice on any others which may be suitable. You need to be able to explain to this team, the standard of service you want Tye to reach. Use listening, questioning techniques, such as open and closed questions, and paraphrasing, to obtain feedback from the team and confirm understanding. Ensure you take your team members strengths and experiences into account