Consider your last $($or current$)$ job.

a$.$ What activities did you perform?

b$.$ Who were your customers $($internal and external$),$ and how did you interact with them?

c$.$ How could you measure the customer value you were adding by performing your activities?

d$.$ Was your position in accounting, finance, human resources, management information systems, marketing, operations, or other? Explain.

Consider

amazon.com, whose Web site enjoys millions of "hits" each day and puts customers in touch with millions of services and products. What are

amazon.com's competitive priorities and what should its operations strategy focus on$?$

A local hospital declares that it is committed to provide care to patients arriving at the emergency unit in less than $15$ minutes and that it will never turn away patients who need to be hospitalized for further medical care. What implications does this commitment have for strategic operations management decisions $($i$.$e$.,$ decisions relating to capacity and workforce$)?$

FedEx built its business on quick, dependable delivery of items being shipped by air from one business to another. Its early advantages included global tracking of shipments usin Web technology. The advancement of Internet technology enabled competitors to become much more sophisticated i

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