Consider your quality management plan created in the previous activity.

It has come to the attention of senior management that the development team are not validating the website in more than one web browser, which was included as part of the quality standards.

From feedback received, the validator is a new employee and did not know that this was required.

Undertake the following tasks:

• Explain how you would implement quality performance guidelines, procedures and processes as per the quality management plan.
• Explain how this could be monitored and reported upon for quality assurance.
• Explain how you will identify and record breakdowns in the system and create corrective action requests.