Content Area

Reasons for implementing the performance management system. This includes an overview of the entire system, its purpose, and benefits for all employees.

How to identify and rank job activities. This includes information on how to conduct a job analysis and understand the most important accountabilities and competencies.

How to observe, record, and measure performance. This may include observational skills such as how to observe the behaviors that really matter and not be distracted by behaviors not related to the performance dimensions to be measured. It also includes skills needed to fill out the appraisal form. Information on the appraisal form and system mechanics. This includes a detailed description of the content of the appraisal form and what each section is intended to measure. It also indudes information on number of meetings and the expectations regarding each participant. How to minimize rating errors. This includes steps that can be taken to minimize unintentional errors caused by the cognitive demands assoclated with the observation and evaluation of performance.

How to conduct an appraisal interview. This includes listening skils and communication skils and how to provide feedback during the apprasal interview. It also includes skills on how to help the employee create a development plan.

How to train, counsel, and coach. This incudes skills that the supervisor needs to help employees improve their performance on an ongoing basis.