Contrast the hard skills training such as statistical process control with soft training provided by Taco. Should training include both as well as strategic or philosophical training in the concepts of TQM?

ILLUSTRATIVE CASES Norton Manufacturing Company contracted with a local vocational school to have an instructor based at its tool-and-die plant to offer about two hours of instruction each week to each of the three shifts. Classes include machine-shop math, basic blueprint reading, and statistical process control. Another firm, Taco, Inc. (a heating and cooling equipment manufacturer), believes that there can be a payoff from a training program if it helps create a bond between employer and employee and encourages valued employees to stay. The company provides training in job skills as well as in areas such as art appreciation, gardening, and aerobics. Question Contrast the "hard skills" training such as statistical process control with "soft" training provided by Taco. Should training include both as well as strategic or philosophical training in the concepts of TQM