Contributing to the problem for the medical practice described in Chapter 6 was its lack of infrastructure and no clear expectations nor accountability. One thing to assist with this is the development of an organization chart. An org chart displays the internal structure or hierarchy within an organization. According to Upraise, org charts help to demonstrate clear reporting structures for all the employees in the organization. It creates a road-map for how the work is to be done and the process required to ensure this information is shared throughout the company, to the right individuals