Core Competency Model

Guidelines for doing the exercise

Considering the principles of the Self-development Competency and the results from the self-assessment for the Customer Focus competency, please design an individual Action Plan that an event manager should consider worthy of implementing in order to improve his/her ability to deal with this competency. Please note that, in your Action Plan, you may include new actions that need to be started, as well as past actions that need to be stopped.

Please answer the question by using the following 3W approach:

• WHAT Identify the actions to be included in the Action Plan
• WHY Motivate your choices
• WHEN Rank the identified actions in terms of priority

Competency Customer Focus

ACTION PLAN
WHAT	WHY	WHEN

Competences Description Tips Business Insight Knows how businesses work and how organization make money Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the sport eco-system Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions Strategic Mindset Anticipates future trends and implications accurately Readily poses future scenarios Articulates credible pictures and visions of possibilities that will create sustainable value Creates competitive and breakthrough strategies that show a clear connection between vision and action Customer Focus Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Your Low Medium High positioning Business Insight - 1.2 Strategic Mindset 5.5 Customer Focus L 6.2 Low Like most other professionals other befessionals High High 2 3 4 5 10 Business Insight Strategic Mindset Customer Focus Collaboration Communication Networks Self- Development Core Competency Model The Variables Core Competency Model is specifically designed for the Diploma Programme. It has been developed aiming to assess the following seven Soft Skills: Understanding the Business Building collaborative relationships Winning Mindset Business Insight Collaboration Self - Development Strategic Mindset Communication Customer Focus Networks Customer Focus Understanding the Business Customer focus is an individual's ability to gain insight into customer needs, being able to identify opportunities that benefit the customer Examples - Event managers that: Design new services for customers Offer unique experiences to fans and other stakeholders