correct?

a$.$ Customer Experience is not just focused on User Experien rie ${?}^{n^e}+i{0}^n.$

b$.$ Customer Experience is not just measuring customer tried to make

c$.$ In Customer Experience, not only do customers are tried to

happy

d$.$ All of the above

What's the difference between a Net Promoter Score $($NPS$)$ and a

Customer Satisfaction Score $($CSAT$)?$

a$.$ CSAT is a free format question based on sentimental analys; nowever,

NPS is numeric.

b$.$ CSAT is used when a customer asks to churn, NPS is used for new

acquisitions

c$.$ CSAT is a satisfaction metric with one$-$time interactions; however, NPS

is a long$-$term, relational metric.

d$.$ None of the above

Which CX metrics measure overall customer loyalty towards a brand,

organization, etc?

a$.$ CSAT

b$.$ First call resolution

c$.$ Churn rate

d$.$ NPS

Customer Experience offers companies a new method of customer

acquisition. Which of the following statements concerning acquisition

are true?

a$.$ Customer acquisition is how a company sells more products to their

existing customers

b$.$ By consistently delivering an excellent experience for your customers,

your existing customers will become your most passionate, genuine,

and effective sales team, promoting you to others at every opportunity

c$.$ Customer experience offers companies a new way of acquiring

customers that is more expensive

d$.$ If you deliver a poor experience to your existing customers, they will

become advocates of your company