Question: Course : Customer Service Topic : Complaint handling and conflict resolution in workplace/customer disputes Car Company : Chrysler Prepare an analysis in 2-3 paragraphs that

Course: Customer Service Topic: Complaint handling and conflict resolution in workplace/customer disputes Car Company: Chrysler

  • Prepare an analysis in 2-3 paragraphs that detail the specific problem in customer service, related to your topic and unique to your selected company.

  • Create a SWOT of the company. Create a SWOT chart that lists the strengths, weaknesses, opportunities, and threats of the company. Gentle reminder - cite source[s] that you use

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