Course Learning Objectives

This learning activity will enable students to meet or partially meet the follow Course Learning Objectives:

CLO2. Using case study analysis and/or client project, apply lean/six sigma project and change management techniques to improve an organization's performance.

CLO3. Apply Lean/Six Sigma Techniques with an emphasis on improving flow.

CLO4. Apply Quality Management Techniques with emphasis on Lean Philosophy

Learning Activity Overview

Working in groups of 5, students will work collaboratively to develop an A3 to submit to the Coffee Shop manager (the professor), that addresses the problems and issues the Coffee Shop manager is facing.

Refer to the Guided Readings on Blackboard for Chapter 4. The most important aspect of this assignment is to develop the Questioning mindset. As is typical in business/industry, you are not given all the necessary information upfront. Often times managers are not aware of the full extent of the problem or the data/information needed to solve the problem. You will need to ask questions to be given additional information.

This Learning Activity will set you up for success for the group project and mid-term exam.

Deliverable: A3 report, using the excel template provided (link provided below), which includes the A3 report tab, Detailed Analysis tab, and Sources tab.