Question: COURSE TITLE: CUSTOMER RELATIONSHIP MANAGEMENT Kano Model 1. Explain The Kano Model in your own words? 2. Apply the Kano model to enhance customer

COURSE TITLE: CUSTOMER RELATIONSHIP MANAGEMENT Kano Model 1. Explain " The Kano Model" in your own words? 2. Apply the Kano model to enhance customer satisfaction in retail banking during Covid-19.

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