Question: Course: Total quality management 2500 words please !! 5.-) Explain the Service Encounter Triad in the Hospitality Industry. 6.-) What is the definition of Total

Course: Total quality management

2500 words please !!

5.-) Explain the Service Encounter Triad in the Hospitality Industry.

6.-) What is the definition of Total Quality Management (TQM) and how is it structured?

7.-) What are the Four Ps in TQM? Please define & explain

8.-) Integrating TQM into the policy & strategy of the organization. Please explain the key steps in achieving it

9.-) What is SRC & Ethics in companies, please explain. What is your position in that respect?

10.-) What are the 14 Principles of Deming? Please define and explain.

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