Create a BPMN $2\mathrm{.}0$ DIAGRAM using the following criteria:

Problem $3$: Model the following business process. Assume two pools with $1$ lane and $3$

lanes each. Model the message flows between pools $(25$ pts$).$

When a claim is received, a claims officer first checks if the claimant is insured. If not,

the claimant is informed that the claim must be rejected by sending an automatic

notification via an SAP system. Otherwise, a senior claims officer evaluates the severity

of the claim. Based on the outcome $($simple or complex claims$),$ the relevant forms are

sent to the claimant, again using the SAP system. Once the forms are returned, they are

checked for completeness by the claims officer. If the forms provide all relevant details,

the claim is registered in the claims management system, and the process ends.

Otherwise, the claimant is informed to update the forms via the SAP system. Upon

reception of the updated forms, they are checked again by the claims officer to see if the

details have been provided, and so on