Create a BPMN diagram

The following description is the client onboarding process of "FutureBank". It describes the process from initial contact to completion.

Process Description

Customer Inquiry and Pre$-$Screening:

Role: Customer Service Representative $($CSR$)$

Task: Greet the customer and inquire about their needs. Use the 'ClientAssist' system to conduct a basic pre$-$screening by asking questions to determine the type of account the customer wants to open $($e$.$g$.,$ checking, savings, etc.$).$

Decision Point: If the customer is not eligible or not interested, the process ends here.

Form Filling and Document Collection:

Role: CSR

Task: Assist the customer in filling out the 'AccountOpener' application form and collect necessary documents $($ID$,$ proof of address, etc.$).$

System: 'DocuScan' for scanning and uploading documents.

Verification and Background Check:

Role: Verification Officer $($VO$)$

Task: Use the 'VerifyPlus' system to perform background checks and verify the authenticity of documents.

Decision Point: If verification fails, inform the CSR to notify the customer. The CSR will then relay the bad news to the customer. The process ends here.

Credit Scoring:

Role: Credit Analyst

Task: Assess the customer's creditworthiness using 'CreditScorePro'.

Decision Point: If the credit score is below the bank$$s threshold, decline the application and the process ends.

Account Selection and Features Customization:

Role: CSR

Task: Guide the customer through selecting the account type and customizing features $($online banking, debit card, etc.$)$ in the 'AccountCustomizer' system.

Initial Deposit and Terms Agreement:

Role: CSR

Task: Accept the initial deposit and guide the customer to read and sign the terms and conditions on the 'AgreeSign' system.

Account Creation in Core Banking System:

Role: Account Manager $($AM$)$

Task: Use the 'CoreBank' system to create the new account and link it with the customer's profile.

Welcome Kit and Debit Card Issuance:

Role: AM

Task: Prepare a welcome kit and request the 'CardIssuance' system to generate a debit card for the customer.

Notification and Onboarding:

Role: CSR

Task: Notify the customer of the successful account creation via email through 'NotifyClient' system and schedule an onboarding session to explain the features and usage of the account.

Follow$-$up and Feedback:

Role: Customer Relationship Manager $($CRM$)$

Task: Contact the customer after a week using the 'FeedbackFirst' system to gather feedback and offer additional support or services.