create a discussion thread to apply any tool you learned from the Improve phase to a process at work or one you have experienced as a customer. In your post, please address the two items below. After posting your answers, respond to two other student posts with additional information from a website, your experience, or the course materials which expands on their response. Please respond to posts that have not already been commented on by other students when possible. Original posts cannot be edited once submitted, and any subsequent additions made to your original post will not be considered for grading since you are able to see other students' posts after submitting. Create or upload an illustration of the tool (e.g., chart, table, model, diagram, etc.) that has been applied to the process you are analyzing. Type a description of the process and how you applied this tool