Create a flowchart based on the university bookstore case study. UNIVERSITY BOOKSTORE$$TEXTBOOK DEPARTMENT$1$ Most of the year was $$library$-$like$$ at the University Textbook Department, according to Marilyn Copp, the department manager. But the two weeks after the start of each semester were just the opposite. She explained: Semester start$-$ups put enormous pressures on us$.$ Last semester, in the twelve $9$AM to $9$PM workdays of those two weeks, we served $21,600$ customers. I must admit, we didn$$t serve them all as well as I$$d have liked. I am hoping to do much better next tri. A study done this past fall shows that we can expect $10\%$ of our early trimester customers to buy one book, $20\%$ percent to buy two, $25\%$ to buy three, $30\%$ to buy four, and $15\%$ to buy five books. Customers who come in ask for help at the information desk, but the shelf areas for the many schools, departments and courses are clearly marked, so most customers help themselves. Then they come to the cash registers to check out. That$$s where we feel the most pressure. The checkout counter had four electronic cash registers. The cashier$$s task included: $1.$ Keying into the register an inventory code number and a price for each book $($Time required: $0\mathrm{.}1$minutes per book$)$; and $2.$ Bagging books and receiving payment either by a$.$ collecting cash and making change $($Time: $0\mathrm{.}4$ min per customer$),$ b$.$ waiting while the customer wrote a check, then taking down the customer$$s identification data $($Time: $1\mathrm{.}2$ min per customer$),$ or c$.$ running a credit card through the register$$s automatic approval device, filling out a charge slip while waiting for an approval code, getting the customer$$s signature, and returning the card $($Time: $1\mathrm{.}0$ min per customer$).$ Store records indicated that about $40\%$ of textbook customers paid cash, $40\%$ paid by check, and $20\%$ by credit card. Demand during the first two weeks was fairly level, except during the first two days. Ms$.$ Copp estimated that the first two days were by far the busiest, with their total volume per $1$ Dr$.$ Michael Puddicombe has modified this case. It is based on a case originally developed at the Boston University School of Management. day double the average daily volume of the twelve$-$day period. The busiest hours on those peak days were between noon and $4$:$00$PM$,$ when students came to buy books just after attending their first classes. Ms$.$ Copp said that customer arrivals during those peak hours ran at three times the average rate over the twelve days. $$That$$s when the department gets its reputation for poor service,$$ she remarked. $$Those two afternoons each year can make or break my career with this company. This January I want to manage them much better than I did last fall. Can you help?$$