create a one page memorandum.

Case: Molly James is the owner of Simply Fresh Inc. cleaning company and things are beginning to pick up faster than she can keep up. She has hired over 30 new people to lead the night shift and she has been getting reports that there is some tension between the managers and the employees. There has been reports of low morale, low productivity and lack of accountability. The lack of effective communication as caused the cleaning company to be unable to obtain new business and has lost a few customers.

Action: Molly needs to send a memo to all the employees explaining the importance of effective team communication and how to perform in high performing teams. Be sure to include the barriers to effective communication and how they can have an effect in behaviors that drive trust in teams.