Create a Prioritization of Improvement (per validated root causes, prioritize using the Impact x Effort PICK (Proceed - Investigate - Consider - Kill) Matrix) and

Implementation Plan.

Machines/Equipment Materials Method Takes too long to process Operation Machines in Dirty Condition Lids dont fit Cup Unreasonable Working Distribution Poor Supervision Machines are stock or blocked Too Long Time for Storage Humidity Storage Condition Temperature Unorganized Process Stability No enforcement Lack of proper Maintenance Increase Lead Time for Serving Hot Coffee No training Tools is not accurate Lack of Experience Human Error Does not have Standard Measurements Fatigue Avalable Tools Behaviour at Work Concentration Man Measurement Data Unit of Measurement Operational Definition Sampling Plan Collection Method In Charge Order Time Minutes The Cycle Time from the moment a person reaches the counter and tells his/her order and gets the receipt upon the payment Every Order Thru Time Studies System Officer Customer Wait Time Minutes Amount of time it takes from the moment the Customer started to order to the moment the order has been served to the Customer Every Order Thru Time Studies System Officer No. of Customers No. of Customers The Total number of Customers who arrive per day at the Coffee Shop Every Order Thru Data Review from System System Officer Order Preparation Type Minutes The Cycle Time from the moment the order is recieved and get completed Every Order Thru Time Studies System Officer Customer Cashier Barista Go to Cashier Get the Order Measure and Fill Kettle with Water Order Hot Coffee Confirm the Order Heat Water Pay Tell/Shouts Order to Barista Grind the Beans Wait in the Seriving Area Get the Size of the Cup Place Filter Basket on the top of the Cup Write the Name of the Customer in the Cup Get the Coffee Measure and Add the Ground Beans END Give the Cup to Barista Slowly Pour Boling Water in the Filter Basket Get the Payment Wait until the Ground beans had submerged Tell to Customer to wait in Serving Area Pour the remaining Water Remove Filter Basket Give it a good Mix Cover the Cup with Lid Go to Serving Area Call out Customers Name and Serve it Machines/Equipment Materials Method Takes too long to process Operation Machines in Dirty Condition Lids dont fit Cup Unreasonable Working Distribution Poor Supervision Machines are stock or blocked Too Long Time for Storage Humidity Storage Condition Temperature Unorganized Process Stability No enforcement Lack of proper Maintenance Increase Lead Time for Serving Hot Coffee No training Tools is not accurate Lack of Experience Human Error Does not have Standard Measurements Fatigue Avalable Tools Behaviour at Work Concentration Man Measurement Data Unit of Measurement Operational Definition Sampling Plan Collection Method In Charge Order Time Minutes The Cycle Time from the moment a person reaches the counter and tells his/her order and gets the receipt upon the payment Every Order Thru Time Studies System Officer Customer Wait Time Minutes Amount of time it takes from the moment the Customer started to order to the moment the order has been served to the Customer Every Order Thru Time Studies System Officer No. of Customers No. of Customers The Total number of Customers who arrive per day at the Coffee Shop Every Order Thru Data Review from System System Officer Order Preparation Type Minutes The Cycle Time from the moment the order is recieved and get completed Every Order Thru Time Studies System Officer Customer Cashier Barista Go to Cashier Get the Order Measure and Fill Kettle with Water Order Hot Coffee Confirm the Order Heat Water Pay Tell/Shouts Order to Barista Grind the Beans Wait in the Seriving Area Get the Size of the Cup Place Filter Basket on the top of the Cup Write the Name of the Customer in the Cup Get the Coffee Measure and Add the Ground Beans END Give the Cup to Barista Slowly Pour Boling Water in the Filter Basket Get the Payment Wait until the Ground beans had submerged Tell to Customer to wait in Serving Area Pour the remaining Water Remove Filter Basket Give it a good Mix Cover the Cup with Lid Go to Serving Area Call out Customers Name and Serve it