Question: Create a WBS solution to the case study below CASE STUDY: REMOTE DEPOSIT CAPTURE PROJECT Recently, several banks have started offering customers remote deposit capture.

Create a WBS solution to the case study below

CASE STUDY: REMOTE DEPOSIT CAPTURE PROJECT Recently, several banks have started offering customers remote deposit capture. Customers, because of the new service, will not need to physically visit a bank or ATM machine to deposit checks any longer. Instead, they can send checks as a scanned image through an Internet portal provided by the bank or a picture taken from their phone. This technology can save banks and customers time and money making the transactions. Blue Bank is considering implementing this new service. To use it, costumers need a remote capture account with Blue Bank and a scanner or smart phone, which meets minimum quality specifications, to get the necessary images to make the electronic deposit. Once the system creates the customers account, they will be able to scan all of their checks anytime and anywhere by accessing the Blue Bank service through the Internet, logging in, and scanning (importing) the checks. The service should be as easy as sending an attachment in an email. Of course, this new application has to be very reliable, secure, and easy to use. It must be integrated into the current Blue Bank Web site; also, the Web site must provide the ability for customers to see a list of recommended scanners or picture settings. The ability to perform tests by the customer before accepting the check image is also needed. Blue Bank will set up the scanner referral ability with several appropriate hardware vendors and sell the devices at its physical banks as well. Blue Bank is not sure yet what to charge for the scanners or service. The Web site will also provide online support and instructions showing customers how to set up and use the new scanner and service. The Bank Web site and telephone will need to provide 24/7.. The project steering committee has asked you to put together your project team. They suggest that you have two people from IT, two from marketing, and one person from the purchasing department all working part-time on the project. As always, you will need the services from Code Corp., the software company that has developed the entire Blue Bank Web site. Code Corp. has people working in several different countries, mostly in a virtual environment. The main contact with that company is Christian Jones. Since this new remote capture service requires the use of scanners or pictures meeting specific requirements, you will need to compare different ones on the market right now to create a list of tested preferred requirements. For this reason, you will be working with DevAn, a devices analysis consulting firm based in India that will help you determine which scanners/devices to use with the new application. Alexandra will be the DevAn consultant assigned to you. An initial estimate suggests that one-half of the budget will go to outsourced software and consulting services. One of your duties as the project manager is to lead your team in developing a schedule. Mike and Sophie are the information technology professionals. The marketing professionals are Carlos and Joanna, and John is the purchasing specialist. Do not forget that you have only six months to complete the project and a budget of $750,000. Dorian, the project sponsor, had told you that it is important to finish on time and within budget, but it is even more important to provide a high-quality service and avoid any potential technical or user problems after implementation. Blue Bank wants to attract new customers with remote deposit capture and avoid losing current customers, so quality and customer service is key. The team decides to focus on key milestones in developing the schedule, being sure that suppliers know their roles on this project and that adequate testing is done. Harold Johnson is worried about the cost, so he has asked you to review the existing cost estimate to get a solid cost baseline to evaluate performance. Recall that your budget goal is $750,000 for the six- month project. Also, remember from previous projects that even though Code Corp. is a very reliable company, you need to work closely with them to ensure all requirements are being integrated into the software and that the project is kept on track. You need to work with DevAn to define and test scanners to ensure the application will be compatible with the devices. You also need to set up contracts with the selected scanner manufacturers to provide the scanners to customers upon completion of the remote capture software. The Remote Deposit Capture Project team will need to work hard to ensure that the new system meets expectations. Even though you have a detailed scope statement, schedule, and so on, you want to be sure that the project will meet key stakeholder expectations, in particular Harold, the project sponsor, and Tricia, the VP of Marketing. Both of these senior managers are very aware of customers needs, so it is important that the new service is stable, secure, and easy to use. They both want the remote deposit capture capability to be ready as soon as possible so the company can start promoting this new service.

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