Create an office cross$-$training plan for telecom services that includes an explanation of what the change is$,$ where the change came from, it's purpose$/$intention$,$ and justification. Add interventions to be implemented, add what Human Resources Management, upper management$/$the organization needs to do certain steps, front line managers need to do other steps, and employees need to do yet other steps, you need to explain each group's role with detailed actions and explanations for why their cooperation is vital to the change. Explain the monitoring and feedback systems, and include ways for employees to participate in providing feedback, at evaluating the results of the change and providing suggestions for improvement?