Create BPMN and calculate the cycle time and cycle time efficiency of the credit card approval process, assuming that: (19 marks)

-Based on the record, the credit manager found, on average, 60% of credit card applicant can received their card within 5 work days, and 40% of credit card application can received their card within 15 work days, after submitting the application.

-He is not quite sure this cycle time (calculate according to the information above) is good or bad, so he wants to further calculate the cycle time efficiency.

- Please help the manager to create BPMN and calculate Cycle Time Efficiency based on following information:

o After the credit bank received the users application, first, a staff has to check whether all required information have been filled in the application form, and they are matched with the proof materials. It often takes arounds 24 mins per application. If it is ok, the staff will input the information into the online system. It takes another 15 mins per application. If not, the message will be sent to applicates for additional information provisions. Only 4% of applications have this problem.

o All completed application will be sent to a senior staff for credit checking. It takes about 30 mins per application. About 10% of applications are rejected after this. A rejection message will be sent to applicants automatedly.

o Making a credit card will take about 1 hours. The credit card and its related documents will be sent to customers in 1.5 work days.

(1 day has 6 work hours)

the question:

1) Create the BPMN model for this credit card approval process which must include activities, events, and gateways. (10 points) (Please draw it by software and attach the model as a picture here)

2) Calculate the cycle time (CT), theoretical cycle time (TCT), and cycle time efficiency (CTE) of this admission process. (keep 2 decimals in the result) (9 points) (Please edit the following equation to show how do you calculate the result)

=

=

=