Question: create separate training plans for appointment setters, technicians, management, and the parts department (if applicable.) There is some leeway on deciding which department is responsible

create separate training plans for appointment setters, technicians, management, and the parts department (if applicable.) There is some leeway on deciding which department is responsible for specific parts of the system. For example, should the appointment setters input the technicians' schedules or should it be the managers

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