Creating a flexible workforce in supply chain operations produces both difficulties and advantages. The main challenge stems from needing extensive training to equip employees for multiple functional positions. The process of cross-training requires financial resources and time commitment from the organization while some employees might resist the proposed changes. Role reassignments encounter limitations because of labor union rules and government regulations which create practical inflexibility. Workforce versatility faces limitations in many organizations because operational silos continue to act as impediments. According to Chopra (2025) workforce rigidity prevents firms from effectively responding to market changes and uncertain demands. The substantial advantages of workforce flexibility continue to outweigh its challenges. Teams that operate flexibly boost company responsiveness while reducing overtime expenses and optimizing labor use when market demands change. Businesses demonstrate greater resilience against disruptions while also achieving reduced production delays. The research conducted by Cagliano et al. in 2021 revealed that organizations utilizing cross-trained employees achieved better operational continuity throughout crises especially within manufacturing industries. A workforce that adapts to changing needs enables companies to manage expenses while maintaining dependable service delivery which are fundamental for effective supply chain competition. Sub