Creating an environment where action is encouraged, supported, expected, and a person acts for the benefit of the customer and organization is a critical component of employee __________________.

		involvement
		participation
		commitment
		engagement

Having the capacity to learn something, having the learning come easy, would indicate that a person possesses a high degree of:

		aptitude
		ability
		achievement
		Competence

The creation of cell phones has caused more and more people to not support hard land lines. This is an example of:

		core shift
		paradigm shift
		disruptive innovation
		technology disruption

If a worker continues to ask a coworker out on a date and won't take no for an answer, this would represent what type of sexual harassment?

		quid pro quo
		hostile environment
		prima facie
		reflective reaction

A company has the responsibility to provide a workplace free of recognized hazards under the ________________ ________________ clause.

		constructive action
		positive bias
		quality metric
		general duty

The Age Discrimination Act (ADEA) protects older workers from discrimination. Older workers are defined in the law as _____ and older.

		60
		50
		40
		30