Credibility for a Young Manager Credibility is difficult to establish for young managers, especially when supervising or directing more experienced employees. Communicating credibly is further challenging when company morale is low. In this exercise, you will examine credibility in a tense situation.

Samantha, a young project manager, asks three demoralized employees to work overtime for the next two weeks. Each employee feels the demand is unfair for a variety of reasons. Their dissatisfaction is partially driven by the departure of unhappy colleagues who now seem satisfied with their new jobs elsewhere.

Choose from A) caring B) competence C) character

Q: In the opening moments, Tom abruptly refers to Samantha's two-week deadline as "four weeks of work." Which aspect of credibility does this most challenge?

A) caring

B) competence

C) character

Q: Samantha says, "I have mismanaged the way this team has functioned. I bear full responsibility." What element of credibility is she admitting she lacked?

A) competence

B) caring

C) character

Q: Each team member tells Samantha he/she views what she says skeptically. For example, Tom begins one statement with, "If it's not fluff." Tom wants a written contract. Graham says, "That's the same thing you promised last year and the year before." What element of credibility does this type of skepticism most fall under?

A) caring

B) competence

C) character