Critical Thinking Activity - Constructing a Cause-and-Effect Diagram on page 269

Complete the Critical Thinking Activity based on the requirements listed in Homework Problems under Introduction & Resources in Modules.

Once you open the book table of contents, select Part Two Tools and Techniques, then Chapter 15 Overview of Total Quality Tools, then Critical Thinking Activities on page 268; here you will find all three Homework activities. Build the relevant graph, chart, etc then write one page answering the questions.

Your paper should be 1 full written page PLUS your graph, chart, etc. (not including your title page and reference page) submitted in APA format. I posted a template in the Files section. Please complete your own graph and do not copy and paste one from the text or internet. If you don't have graphing software or excel, please just do your best. You can even draw it by hand and upload a picture.

Constructing a Cause-and-Effect Diagram

1. Your team has been given the charter to make recommendations for improving the cleanliness of the companys restrooms. The team has finished compiling a list that it considers to be the possible contributors to less than desirable restroom cleanliness:

   Janitor service	Use of paper towels	Lack of paper towels
   Slobs	User carelessness	User attitude
   Janitor attitude	Paper dispensers	Poor lighting
   Too small	Unreliable plumbing	Type of floor material
   Janitor pay	Management inattention	Janitor supervision
   Air conditioning	Insufficient exhaust	In-house plumbers
   Cleaning materials	Cleaning equipment	Paper receptacles
   Maintenance	Cleaning schedule	Leaking faucets
   Janitor procedures

   Construct a cause-and-effect diagram incorporating all these ideas.