CTIVITY Root Cause Verification Summary INSTRUCTION: Fill in the CONCLUSIONS column based on what each result says - Is it a Root Cause or Not a Root Cause Potential Root Causes What TQM tools will you use to verify? Results Summary Root Cause or Not a Root Cause? Bar chart - Average officer approval time for both loans and leases 1. Officers performing both approvals (loan/lease) Approval time is significantly longer for those who do both loan and leases 2. Time required pick-up and distribute the mail. Histogram - Time required to pick-up and distribute the mail . Correlation analysis between approval time and time to pick up and deliver mail The time to pick up and sort mail shows a weak correlation to approval time 3. Using the most recent Revision date on form Trend chart - Using the most recent revision for .98% use the correct loan and lease approvals form for application approvals YIVITY Root Cause Verification Summary INSTRUCTION: Fill in the CONCLUSIONS column based on what each result says Is it a Root Cause or Not a Root Cause Potential Root Verification Test Method Root Cause or Results Summary Not a Root Cause? Causes 4. Request for financial history information. Bar chart - Average officer approval time for officers requesting history Process control charts to identify if there is a significant difference Approval time is significantly longer when additional financial history is requested 5. Audit data on failure to comply with the guidelines. Bar Chart - Average approval time of officers not complying with guidelines Applications that failed the audit had a significantly shorter approval time 6. Loan officer changed Bar Chart - Average officers approval time when the officers were changed Process control charts there is a significantly difference when officers change during process Changing officers during process elongate time requirement