Customer 1: Both email and zoom communication has improved dramatically. Staff are arriving to meetings on time and presenting themselves in a professional manner.

Customer 2: Email and zoom communication is much better. Staff all seem to be using the same email signature which clearly states their name and department. They are also arriving to zoom meetings on time and prepared. They have a clear understanding of how to use zoom so the meetings are efficient. They are also communicating clearly and understand that I am using English as a second language. The sales person was very patient and spoke clearly making it much easier for me to understand them.

Staff 1: Staff are now using the correct email signature which is making it much easier for me to complete my job because I dont need to ask everyone what their name and department is. I am however finding it a little difficult to keep up with the company news as we are still required to work from home. I work within the sales department I was not aware that the Hong Kong manufacturing facility had closed due to until at least a week later. I was told by another sales department staff member in passing. Nothing was communicated to us by our manager or senior managers at Worlducation. It would be beneficial to us if management held a short morning huddle meeting each morning via zoom so that we can be kept up to date about any changes that are happening within the organisation and other departments. It will also give us an opportunity to ask questions etc.

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Staff 2: The new protocols regarding emails and zoom calls have really helped improve the policies and procedures that we are required to follow. They have provided much clearer information so that we can ensure we are meeting communication standards.

Develop a feedback plan to gather data on communications and possible improvements at Worlducation. The plan should include:

a. A minimum of three sources of feedback on communications at Worlducation e.g. customer surveys, staff surveys, google/social media reviews etc.

b. Details about feedback metrics you will use and how and when you will collect the data.