Customer Care received a request from user John regarding a walk$-$through of how to use the $$work assignment function$$ in the Transport application. John also asked whether this is covered under the support contract. You are asked to respond and to schedule a training appointment with him, given that this type of informal training is indeed part of the support contract. You have already called John once and are now following up via email. Below is the email you are about to send.

Could you re$-$write this email and improve upon it$?$

From: customercare@transport.com

Subject: follow$-$up

John,

Did you get my message last week? I haven't heard back and wanted to make sure.

Can you call me so we can discuss?

Thanks!