Question: Customer experience, also known as CX , is your customers' holistic perception of their experience with your business or brand. CX is the result of

Customer experience, also known as CX

,

is your customers' holistic perception of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product

/

service they bought from you.

8 .

Discuss the view that customer experience is the focus of all companies in the fourth industrial revolution.

(

Marks

5)

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