Question: Customer experience management is Blank _ _ _ _ _ _ . Multiple choice question. a determination of the most loyal customers for a service

Customer experience management is Blank______.
Multiple choice question.
a determination of the most loyal customers for a service offering, and the factors critical to them
a focus on employees' attitudes, skills, and commitment needed to meet customer expectations
the actual procedures, mechanisms, and flow of activities by which the service is created and delivered
the process of managing the entire customer experience of a service offering

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