Question: Capacity management emphasizes Blank _ _ _ _ _ _ . Multiple choice question. the actual procedures, mechanisms, and flow of activities by which the

Capacity management emphasizes Blank______.
Multiple choice question.
the actual procedures, mechanisms, and flow of activities by which the service is created and delivered
efforts to influence consumer demand, since services are both inseparable and perishable
a focus on employees' attitudes, skills, and commitment needed to meet customer expectations
a determination of the most loyal customers for a service offering, and the factors critical to them

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