Question: Customer has ordered custom shirts for a special event. There is a posted delivery turn - time promised on the website of 2 weeks. Shipping

Customer has ordered custom shirts for a special event. There is a posted delivery turn-time promised on the website of 2 weeks. Shipping is estimated to take an additional 3-5 days. Your customer ordered the shirts in plenty of time, but one week out from the promised delivery date you realize the shirts were printed inside-out. You can't meet the deadline any more. How do you break the bad news to the customer?

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