Customer Relationship Management (CRM) applications are delivered by database technology. The three (3) main types of data
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Personal and profile data
Transaction data
Communications interactions data
Which of these types are important to the low-cost airlines for better customer targeting? What would the consequence of improved targeting be for the airlines?
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Analytics Data Science And Artificial Intelligence Systems For Decision Support
ISBN: 9781292341552
11th Global Edition
Authors: Ramesh Sharda, Dursun Delen, Efraim Turban
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