Question: Customer Segmentation Assignment The below data comes from the in class slides ( ABC Classificaiton Cont d ) Please segment the customers ( currently listed

Customer Segmentation Assignment
The below data comes from the in class slides (ABC Classificaiton Contd)
Please segment the customers (currently listed alphabetically into: A, B, and C. I hope that you see some
alarming trends, in that the biggest customers (in terms of spend) are not the most profitable.
Answer the following questions
1. How would you segment these customers?
a. You may considering either using A, B, and C classifications or a 2x2 classifications
2. What rules did you apply to get there?
3. Please articulate a concise message (3-5 sentences) to your leaders with a plan on which
customers should receive much of your attention. Your plan should include an idea of why the
biggest spend customers are NOT the highest profit customers, and what you should do about
that (if anything)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!