Question: Customer service is not only important to we the customer, but it is important our company and our customers. We want our customers to return

Customer service is not only important to we the customer, but it is important our company and our customers. We want our customers to return again and again to improve the lifetime value of that customer to our company, right? Compare reactive and proactive customer service. Define customer service failure, and provide an example for a grocery store. What are customer needs and wants, and why are these important to the topic of customer service?

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