Question: Customers are faced with evaluating SLAs from cloud providers define reliability using different terms ( uptime , resilience, or availability ) , cover different resources

Customers are faced with evaluating
SLAs from cloud providers define reliability using different terms (uptime, resilience, or availability), cover different resources (servers, HVAC systems, data storage, customer support), cover different periods (hours, days, years), and use different guarantees (response time versus resolution time). SLA and measurement ambiguities leave the customer at risk.
Customers are faced with evaluating SLAs from cloud providers define reliability

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