CVS MODULE 509700 SMD- violence in the workplace

i keep getting an 80 but i need an 85 to pass i dont know which one im putting wrong i took pictures and i change 1 answer each time and im still getting them wrong HELPPP!!!! my answers are

1. B
2. B
3. C
4. B
5. A
6. D
7. C
8. D
9. B
10. C

13eme with some of Best Vident toute la thereat be the started by them. Total Questions in marmacy Technician, te wery red by a pedigreenig, acupueshte mangle. The really an old he le permity with the winter to the om www, Avi, www Anni - Roche Woman The winering . become , ther OAB ryshe hthe cvs Pharmacy he SMD - Violence in the Workplace Rent En Progress During which stage of Responding to Violent Events is there a opportunity to defuse the situation by addressing a person's apprehension and anxiety? Stage 4: Nowhere to Go Get me out of this Stagt 1. Adrenaline Rush: Accelerated Anxiety Stage 2: I'm Victim: Self-Protection Stage 3 Lors of Control: Taking Action 2)Sam, a Pharmacy Technician, is very stressed by his pending divorce. One night, a colleague teases him that he will soon be single. This joke really mats Sam off and he feels personally attacked. Which of the following terme BEST describes this encounter? Astro A triggering event Violence Anti-Social Behavior 3)in the workplace, displays of violence are: okay only between colleagues and customers to resolve disputes reasonable way for colleagues to handle their sagreements with colleagues unacceptable reactions do to their disruptive and potentially dangerous impact inevitable when dealing with so many different persones 4)While at work, Rachel, a Beauty Advisor, is approached and verbally attacked by Annie her ex-roommate. Rachel tells Annie to leave her alone or else she will break Annie's car windows, which type of defense mechanism is Rachel using? Passive Aggressive Challenge Violence Strike our 5)The cycle of violence accurs in the following order Emotional build up. Triggering event, Processing a response, Emotional reaction Course of action Emotional Reaction Course of action. Triggering event, Emotional buldu. Processing response Processing response. Emocional Reaction, Triggering event, motional build up, Processing a response, on Reaction Triggering event, Emotional build up Processing response Emotional reaction Course of action Tommy, a Clerki/Cashier, tells his Store Manager that expired coupons should not be accepted. The Store Manager points out that if a coupon is only a few days old, it should be accepted. Which of the following terme est describes their interaction? Social Behavior Strees Opisagreement 7) Which of the following statements BEST describes management's role as it relates to violence in the workplace Management shot know how to prevent were once Management should enforce ano ang policythew 5:55 PM CVS Pharmacie BOX Violence Stroke out 5)The cycle of violence occurs in the following order: Emotional build up. Triggering event, Processing a response, Emotional reaction Course of action Emotional Reaction Course of action, Triggering event, Emotional bulld up, Processing a response Processing a response, Emotional Reaction, Triggering event, Emotional build up, Processing a response, Emotional Reaction Tregering event, Emotional build up, Processing a response, Emotional reaction Course of action, 6)Tommy, a Clerk/Cashier, telle his Store Manager that expired coupons should not be accepted. The Store Manager points out that if a coupon is only a few days old, it should be accepted. Which of the following terms BEST describes their interaction Anti-Social Behavior Conflict Stress Disagreement 7)Which of the following statements BEST describes management's role as it relates to violence in the workplace? Management should hire colleagues that know how to prevent workplace violence Management should enforce ano ang policy in the workplace Management should emphasize the importance of avoiding degreements to colleagues Management should help colleagues understand anger and violence B)You overhear Bob, a Photo Technician, telling Lisa, a fellow Photo Technician, that he is angry because of how she treated his brother in school, Lisa begins to get agitated as she argues back with Bob. Which of the following terms BEST describes their interaction? Disagreement Stress Anti-Social Behavior Conflict 9) Sally, an Assistant Store Manager, teaches her colleagues how to approach highly stressed customers and colleagues in a careful and caring manner. Which component of the violence code is Sally helping colleagues address? triggering Event Processing a response Emotional Build-up Emotional Reaction 10)Theresa, a Shift Supervisor, strives to promote harmony in her stere. She also teaches her colleagues how to effectively resolve problems with customers and colleagues. Theresa's actions indicate that she is aiming to Address the first step of the Cycle of Violence Ensure that coagus ar angry Creates a non-store culture Reduce theats 13eme with some of Best Vident toute la thereat be the started by them. Total Questions in marmacy Technician, te wery red by a pedigreenig, acupueshte mangle. The really an old he le permity with the winter to the om www, Avi, www Anni - Roche Woman The winering . become , ther OAB ryshe hthe cvs Pharmacy he SMD - Violence in the Workplace Rent En Progress During which stage of Responding to Violent Events is there a opportunity to defuse the situation by addressing a person's apprehension and anxiety? Stage 4: Nowhere to Go Get me out of this Stagt 1. Adrenaline Rush: Accelerated Anxiety Stage 2: I'm Victim: Self-Protection Stage 3 Lors of Control: Taking Action 2)Sam, a Pharmacy Technician, is very stressed by his pending divorce. One night, a colleague teases him that he will soon be single. This joke really mats Sam off and he feels personally attacked. Which of the following terme BEST describes this encounter? Astro A triggering event Violence Anti-Social Behavior 3)in the workplace, displays of violence are: okay only between colleagues and customers to resolve disputes reasonable way for colleagues to handle their sagreements with colleagues unacceptable reactions do to their disruptive and potentially dangerous impact inevitable when dealing with so many different persones 4)While at work, Rachel, a Beauty Advisor, is approached and verbally attacked by Annie her ex-roommate. Rachel tells Annie to leave her alone or else she will break Annie's car windows, which type of defense mechanism is Rachel using? Passive Aggressive Challenge Violence Strike our 5)The cycle of violence accurs in the following order Emotional build up. Triggering event, Processing a response, Emotional reaction Course of action Emotional Reaction Course of action. Triggering event, Emotional buldu. Processing response Processing response. Emocional Reaction, Triggering event, motional build up, Processing a response, on Reaction Triggering event, Emotional build up Processing response Emotional reaction Course of action Tommy, a Clerki/Cashier, tells his Store Manager that expired coupons should not be accepted. The Store Manager points out that if a coupon is only a few days old, it should be accepted. Which of the following terme est describes their interaction? Social Behavior Strees Opisagreement 7) Which of the following statements BEST describes management's role as it relates to violence in the workplace Management shot know how to prevent were once Management should enforce ano ang policythew 5:55 PM CVS Pharmacie BOX Violence Stroke out 5)The cycle of violence occurs in the following order: Emotional build up. Triggering event, Processing a response, Emotional reaction Course of action Emotional Reaction Course of action, Triggering event, Emotional bulld up, Processing a response Processing a response, Emotional Reaction, Triggering event, Emotional build up, Processing a response, Emotional Reaction Tregering event, Emotional build up, Processing a response, Emotional reaction Course of action, 6)Tommy, a Clerk/Cashier, telle his Store Manager that expired coupons should not be accepted. The Store Manager points out that if a coupon is only a few days old, it should be accepted. Which of the following terms BEST describes their interaction Anti-Social Behavior Conflict Stress Disagreement 7)Which of the following statements BEST describes management's role as it relates to violence in the workplace? Management should hire colleagues that know how to prevent workplace violence Management should enforce ano ang policy in the workplace Management should emphasize the importance of avoiding degreements to colleagues Management should help colleagues understand anger and violence B)You overhear Bob, a Photo Technician, telling Lisa, a fellow Photo Technician, that he is angry because of how she treated his brother in school, Lisa begins to get agitated as she argues back with Bob. Which of the following terms BEST describes their interaction? Disagreement Stress Anti-Social Behavior Conflict 9) Sally, an Assistant Store Manager, teaches her colleagues how to approach highly stressed customers and colleagues in a careful and caring manner. Which component of the violence code is Sally helping colleagues address? triggering Event Processing a response Emotional Build-up Emotional Reaction 10)Theresa, a Shift Supervisor, strives to promote harmony in her stere. She also teaches her colleagues how to effectively resolve problems with customers and colleagues. Theresa's actions indicate that she is aiming to Address the first step of the Cycle of Violence Ensure that coagus ar angry Creates a non-store culture Reduce theats