cvs store shift lead module part 2 please help no answers have worked

6)The purpose of "Tell Me" is all of the following EXCEPT: Set clear expectations Explain the "why" Introduce something new Demonstrate the "how 7)Identify the myCustomer Observations and Feedback guideline that is missing from this comment:"Cynthia, I appreciate how you offered help to each and every customer you greeted while you were stocking the seasonal items this morning. Great job!" Multiple observations summarized for feedback in the moment Feedback is appreciative and constructive Observations are specific 8)All of the following are accurate in regards to template schedules EXCEPT: Once the schedule is generated from the template, it is locked in and colleague shifts are unable to be edited or adjusted, A colleague's availability needs to be greater than or equal to the template shift. A template will not be applied to a particular week unless it is mapped. Multiple templates can be created for a store. 9) The pharmacy has been busier than usual today and a large amount of $20 bills has been accumulating throughout the day at the pharmacy pickup terminals. Several times throughout the day, you were not able to complete a turn-in because customers were in line. You have been waiting for the line to diminish, but there has been a steady stream of customers. What should you do? Continue to wait until the line has diminished before completing the turn-in Wait until the end of the day and lock the change drawer in the safe. Complete other tasks and come back in an hour to complete the tum in 'Apologize to the customers for the inconvenience and complete the tum-in 10)The seventh and final step of the Problem Solving and Decision Making process is Generating alternatives Implement the solution Evaluate the solution O O Select the solution