Question: d) Explain with your own example, what is meant by a customer being involved in the production process. What problems does this cause in providing

d) Explain with your own example, what is meant

d) Explain with your own example, what is meant by a customer being involved in the production process. What problems does this cause in providing the service and what is one possible solution? [3] e) In a PERT chart, what is a critical path and why is it important to know? [2]

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