Question: D i s c u s s t h e Total Quality Management ( TQM ) measures that S o f t D e v

D i s c u s s t h e
Total Quality
Management
(TQM)
measures that
S o f t D e v I n c .
c o u l d h a v e
implemented to
e n s u r e t h e
successful
delivery of their
CRM project.
H o w c o u l d
these
measures have
helped address
t h e q u a l i t y
issues
encountered
d u r i n g t h e
project?

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