- Data table Problem A. Cramped seats B. Cost C. Dislike or fear of flying D. Security measures E. Poor service F. Connecting flight problems G. Overcrowded planes H. Late planes/waits I Food J. Lost luggage K. Other No. of Complaints 47 16 83 83 12 8 43 123 or or 53 Print Done - Graph/chart Material Machinery II Cost Overcrowded planes Dissatisfie customer III IV Security measures Late planes/waits Lost luggage Methods Manpower Print Done A recent Gallup poll of 576 adults who flew in the past year collected the number 1 complaints about flying. B Click the icon to view the Gallup poll data. a) Of those surveyed, _% found nothing they disliked (enter your response as a real number rounded to one decimal place). b) Choose the correct Pareto chart summarizing these responses. Include the "no complaints" group (label L). OB. No. of complaints 150 O A. No. of complaints 150 120- 90- 60- 30 Oc. No. of complaints 150 120- 90 120- D. No. of complaints 150 120- 90- 60- 30 90- 60 30 60- 30 0- DCHLKAGBEFIJ 0- HDCKAGBEFTJ O- HLDCKAGBEFIJ 0- HL DCAKGBETFJ c) Use the "four Ms" method to complete a fish-bone chart for the different categories of dislikes. Click the icon to view the partially completed fish-bone chart. Match each number in the chart with the corresponding problem. Problem Number 1 1 7 II III IV d) If you were managing an airline, what specific issues would you tackle first to improve customer service? Choose the three most critical problems over which you have control as the manager of the airline (the airline manager does not have control over "security measures"). A. Cramped seats D C Dislike or fear of flying O E. Poor service O G. Overcrowded planes . 1. Food NK. Other B. Cost D. Security measures OF. Connecting flight problems OH. Late planes/waits O J. Lost luggage