Dawn decides that she alone cannot implement a goid wuality program. Clearly, her staff must be involved. Alrthough she has excellent employees, Dawn knows they do not understand the tools of quality. Furhermore, she understands that uf things appear too complicted then she won't get their busy$-$in$.$ Dawn contacts you and requests that you explain to her staff some basic quality tools that will enables them to improve quality, yet arenot complex, and will not demand a lot of their time.