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Cerberus is a successful producer of specialty chemicals. It operates nine large campus sites in the United States, with a number of different business units on each site. These business units operate independently, with direct reporting to corporate headquarters. Site functions such as safety, environmental, and facilities management report to a host organization$-$typically the business unit that is the largest user of their services.

SUSAN STEELE

Susan Steele has worked in the facilities group at the Cerberus Richmond site for the last two years. The facilities manager, Tom Stern, reports to the general manager of the largest business unit on$-$site, the highly profitable Adhesives and Sealants Division. Susan started with Cerberus when she graduated with her business degree from Awsum University. She was excited about her new assignment$-$leading a project for the first time. She remembered Tom saying, "We've got office furniture dating back to the $\text{'}80$s$.$ There are those ugly green$-$top desks that look like they came from military surplus! I$\text{'}$m especially concerned about computer workstation ergonomics$-$it's a major issue that we absolutely must fix! I want you to lead a project to transition our office furniture to the new corporate standard."

Susan assembled her project team: Jeff, the site safety$/$ergonomics engineer; Gretchen, the space planner; Cindy, the move coordinator; and Kari, the accounting liaison for Facilities. At their first meeting, everyone agreed that ergonomics was the most uraent concern. All five business units responded to a workstation survev that identified iniurv$-$causina eraonomics.

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