de QUESTION 13 when team members felt management support and when they sensed management hostility and negativism Highly cohesive teams were found to be more productive; less productive less productive unchanged unchanged unchanged more productive, unchanged o less productive; more productive QUESTION 14 Impersonal written media, including reports and bulletins, are the lowest in channel richness True False QUESTION 15 Decentralized control represents the absence of control because visible rules, supervision and procedures se absent. True False QUESTION 16 An Important step in effective listening is formulating in your mind what you are going to say ne True False QUESTION 17