Question: Debbie's Dreamscape is a bed linen and accessories store which focuses on providing extensive selections of sheets, duvets, blankets, pillows and other bedroom related accessories

Debbie's Dreamscape is a bed linen and
Debbie's Dreamscape is a bed linen and
Debbie's Dreamscape is a bed linen and accessories store which focuses on providing extensive selections of sheets, duvets, blankets, pillows and other bedroom related accessories for their customers located in Victoria, BC. They have two locations - one in Sidney and one in Esquimalt. Both locations are in outdoor malls. The store has been operating for six years and both locations are profitable, but each has some human resources issues that need addressing. Each location has eight (8) staff consisting of a store manager, two shift supervisors, two full-time customer service reps, and three part-time customer service representatives. The new store manager, Stanley, at the Sidney location is new to BC. He is stepping into a busy location and is not aware of the best approach for HR practices in planning, recruitment, selection, and job analysis and has made some mistakes recently. He has called you for advice on how to best approach the following issues: 1. Stanley is struggling with high turnover at the Sidney location (20% in the last quarter). The average length of time that his new staff stay employed at his store is only 6 months. He met with 2 employees recently and conducted an exit interview. The employees indicated that the work was very repetitive and too narrow. They shared that they want to help a customer with their needs from start to finish, but are unable to because each customer service representative has a specific section of the store and can only sell items in that section. In your own words: i. What are all of the approaches to job design ii. Which option do you advise that Stanley consider based on the problem identified? 2. Stanley is now at the selection stage to fill two (2) store job vacancies for part- atives Stanley would like to conduct terview and 2. Stanley is now at the selection stage to fill two (2) store job vacancies for part- time customer service representatives. Stanley would like to conduct interviews and wants your advice on the following issues: i. Whether to conduct structured, semi-structured or unstructured interviews. He wants to know more about the interview process so wants to know the reasons for your chosen recommendation. ii. Whether he should conduct face to face or online interviews and why it is your chosen format iii. Which type of interview questions he should use and why. Based on what you understand about the validity and reliability of interview techniques as well as the advantages and disadvantages of various approaches, please make a recommendation to Stanley that responds to each (1). (ii), and (ii) the interview approach. Please support with a rationale for each component. 3. Stanley isn't sure if his recruitment efforts are working. For the last 3 job opportunities he advertised jobs through a help wanted sign in the window, and posting a job advertisement on Monster.ca and Indeed. He also advertised through word of mouth with friends at his church. He successfully filled 2 of the 3 jobs - but the employees only stayed for less than 6 months. Based on your knowledge of Business 210 and recruitment metrics, what 2 recruitment measures might Stanley consider to assess and continuously improve his recruitment efforts. Describe the measures and how these can be helpful

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