Question: Decision making is a cognitive process that results in the selection of a course of action among several alternative scenarios.There are three types of decisions

Decision making is a cognitive process that results in the selection of a course of action among several alternative scenarios.There are three types of decisions in an organization:

  1. Structured decisions - operation management
  2. Semi-structured decisions - middle management
  3. Unstructured decisions - top management

Your role is to determine the tasks completed in each phase of the decision making process:

  1. Intelligence (4 marks)
  2. Design (2 marks)
  3. Implementation (3 marks)

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