Decision Point: Final Vendor

This final vendor makes a compelling argument for their new system, but it seems a little like science fiction. To convince Charles and others that this system should be chosen, you would have to emphasize that TriState Diary, while not very large, needs to think more about the future changes in the industry and business as a whole. For too long, they have seen themselves as immune from changes made by competitors, suppliers, and customers. This type of reasoning follows which theory of management?

Select an option from the choices below and click Submit.

Open systems

Scientific management

Total quality management