Decision Point: Negative Comments

At a recent management meeting, you hear several negative comments from the sales department about how the customer service department is handling customer issues. You know it's part of the business, customers only comment when customer service doesn't do their job.

Performance of the new team is low, and there has been talk about bringing in another manager to help out the department if things don't improve quickly. You tried to match the new full$-$time employees to the appropriate task, but there still seems to be a problem. What other factor, after person$-$job fit, could explain the problem?

Select an option from the choices below and click Submit.

The job environment

Their level of training

Compensation