Decorating Solutions is a high$-$end retail store offering designer items for decorating your home. However, until its renovation last month, customers made comments about being disappointed after they had visited the store because they noticed a very dated sign on the outside, next to some crumbling brick, and a parking lot full of potholes. The inside also had dated shelving and paint that was peeling. All of these issues have since been addressed with the renovation. The change in servicescape $($physical environment$)$ was a method they used to close Provider

Gap $1($The Listening Gap$)$

Gap $2($The Service Design and Standards Gap$)$

Gap $3($The Service Performance Gap$)$

Gap $4($The Communications Gap$)$